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Salon Policies

Cancellation Policy

Your appointments are very important to the team members of Illusion Salon, it is reserved especially for you.  We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hour noticed for cancellations. We will also require a deposit and a credit card to hold each reservation.  The deposit will be credited toward your total service on the day of your appointment. In the event that you have to cancel or reschedule a reservation, Illusion Salon requires 24 hours notice by phone, email, Facebook page message, and/or Instagram direct message.

 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 4 days in advance and a reminder will send out 2 days before your appointment because we know how easy it is to forget an appointment you booked, possibly, months ago. Since the services are reserved for you personally, a Cancellation fee will apply.

  • Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount and forfeiture of any deposit.

  • “NO SHOWS” will be charged 100% of the reserved service amount.

  • Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

  • When making a reservation, a credit card must be linked to your account. Multiple services or combos not canceled 24 hours in advance will be charged 100% of the reserved service amount. A credit card “HOLD” transaction may be made on your credit card to reserve the appointment time for specific services.

  • All guests must fill out a digital Guest Intake form that includes Illusion Salon cancellation policies prior to any services. 

 

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone.  Illusion Salon policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policy criteria.

Confirmation

As a courtesy, we will contact you via text or email based on your preference to confirm your service appointments 4 days prior to your appointment date. Please make sure you click the link in the confirmation email or text message to confirm your appointment.

 

You will also receive a reminder 2 days prior to your appointment.  There’s no need for any action regarding the reminder text or email. 

 

However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee. It is imperative that you confirm your appointment through the email, text, or phone call appointment reminders that are provided in order to secure your upcoming visit.

Service Adjustment

Adjustments to any service will qualify only if there is an inconsistency in quality. ex: blotches, bleeds, missed grey coverage, etc. If you are unsatisfied with your application, you may qualify to get an adjustment with the stylist that performed your original service. We do not give refunds, therefore if you see an inconsistency with your hair please make your stylist aware before the end of your session and/or within a week after your original service. At Illusion Salon we will not compromise the integrity of the hair to get any result, or if your hair is not capable of being altered. We don’t guarantee results, we charge based on our expertise, materials, and our time.

Other Policies

Client behavior

We ask that all clients speak respectfully to all our professionals. Abusive speech, outbursts, or causing a spectacle in the salon is unacceptable. Any client that violates this rule will not be welcomed back to the salon for any reason. If there are any reasons for complaints, management will be happy to address concerns of the dissatisfied customer.

 

Children

Out of respect for others, please consider arranging outside childcare for the date of your hair appointment. Crying, playing, and noisy video games may disturb others ability to relax and enjoy their luxury experience. If you can’t arrange outside childcare, please make sure your child will not disrupt other clients in salon.
 

Children receiving haircut services are welcome. However, must be accompanied by a parent for the entire duration of the service.
Teenagers receiving services must be accompanied by a parent during the consultation and price quote.

Our goal is to provide the best quality services and the greatest guest experience.  We thank you for your supporting our policies.